Reach Out to Us
If you need help, our support team is on hand to assist with questions, account-related issues, payments, technical faults or general feedback about Vegas Hero. Use live chat for the quickest response, email for document uploads and detailed cases, or phone us for urgent queries. We aim to resolve most enquiries promptly and will guide you through verification, withdrawals and safer-gambling tools at any stage. We follow up until your case is closed, including faster handling for VIPs.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (marketing & partnerships; response within 48 hours) |
| Phone | +44 20 7946 1283 (press 1 for support now) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred contact method for detailed requests, account issues or enquiries requiring documents. Please send correspondence to [email protected] with a clear subject line and include your full name, account ID and current phone number to avoid delays. Attach any relevant documents and we will respond as quickly as possible.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most messages receive a reply within one business day. More complex cases, such as verification checks or payment investigations, may take longer while we gather necessary information and run compliance checks. If your issue needs extra time we will keep you updated on progress and expected resolution times.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Send comments to [email protected] or use live chat to tell us what worked, what didn’t and any features you’d like to see. All messages are reviewed carefully and used to improve our services, promotions and overall user experience for players across the United Kingdom.